Energy Harbor Reviews| Feature, How it works, Pros and Cons

Energy Harbor reviews
Energy Harbor reviews

Energy Harbor is a leading energy producer and retail supplier, serving approximately one million consumer and business customers. The nuclear fleet generates an impressive 30 million megawatt hours of clean, carbon-free energy annually.

They expertly manage complex data inputs for generation supply, wholesale trading, and retail load forecasting to deliver this clean energy to their customers. This intricate process involves:

Disclosure: As an Amazon Associate I earn from qualifying purchases.

Assessing long-term and short-term risks, Leading gas supply negotiations and Mitigating risk for the company and their valued customers.

In this article, we have provided information about Energy Harbor, their features, how they operate, pros and cons

Energy Harbor Reviews: About Energy Harbor

Since 1997, Energy Harbor—formerly FirstEnergy Solutions—has provided retail electricity to customers.

Their focus is on safe and best-in-class operations and financial performance, and they are a financially stable independent power producer and fully integrated retail energy provider.

Energy Harbor is well-positioned for long-term value creation and competitiveness in a low-carbon future with its fleet of dependable generating resources, including significant carbon-free generation.

Its main goal is to help a growing customer and stakeholder base meet their sustainability, social, and environmental goals.

Their success is built on the unwavering commitment of their employees to:

– Safe and reliable operations

– Financial stability

– Best-in-class service

They’re passionate about meeting their customers’ energy and sustainability needs, and their team works tirelessly to deliver exceptional results. Visit the official webiste to learn more about Energy Harbor company.

Read ALSO: Liforme Yoga Mat Reviews: An Honest Review and Why It’s Worth It

What are the Benefits of Choosing Energy Harbor

Here, you will discover Why Energy Harbor Stands Out as a Top Energy Provider. Energy Harbor is a leading energy provider that excels in Competitive Rates, Excellent Ratings, Positive Customer Reviews.

With a strong focus on customer satisfaction and reliable energy services, Energy Harbor is the top choice for many consumers.

Let’s explore the 3 top benefits of choosing Energy Harbor for your energy needs and discover why we’re the perfect partner for a sustainable and energy-efficient future.

1. Competitive Rates from Energy Harbor

At Energy Harbor, they understand that affordability is crucial for their customers. That’s why they offer a range of competitive pricing plans and options to suit every budget.

Whether you prefer fixed rates, variable rates, or renewable energy plans, we have a solution tailored to your needs.

Transparency is at the heart of their pricing approach. They believe in clear and honest communication, with no hidden fees or surprise charges. The rate you see is the rate you pay, giving you the confidence to make informed decisions about your energy usage and expenses.

Our commitment to transparency sets us apart from other energy providers, and we’re dedicated to helping our customers manage their energy costs effectively. With Energy Harbor, you can trust that you’re getting a fair deal and exceptional service.

2. Energy Harbor’s Exceptional Ratings

Energy Harbor has earned a reputation for excellence, consistently receiving high ratings from esteemed organizations in the energy industry. Our accolades include:

– An A+ rating from the Better Business Bureau, signifying a remarkable level of customer satisfaction.

– Recognition from J.D. Power for our outstanding customer service and competitive rates.

These ratings are a direct result of our unwavering commitment to providing reliable, affordable, and exceptional energy services to our customers.

By choosing Energy Harbor, you can have complete confidence in partnering with a reputable and highly-rated energy provider, dedicated to meeting your energy needs with excellence.

3.Positive Customers Reviews 

Energy Harbor’s positive customer reviews speak volumes about their exceptional service and commitment to customer satisfaction. Numerous customers have shared their positive experiences, praising the company for:

  • Excellent customer service
  • Reliable energy supply
  • Competitive rates

These glowing reviews demonstrate Energy Harbor’s dedication to meeting and exceeding customer expectations. But that’s not all – customers also appreciate Energy Harbor’s:

– Community involvement

– Environmental sustainability initiatives

Energy Harbor has implemented various programs and initiatives to give back to the communities they serve and promote clean energy solutions, showcasing their commitment to being a responsible and ethical energy provider.

By choosing Energy Harbor, you can trust that you’re partnering with a company that truly cares about its customers and the environment.

Read ALSO: Gaiam Yoga Mat Review: An Honest Review and Why It’s Worth It

What is Energy Harbor Aim and Approach

At Energy Harbor, their purpose is clear; to make a meaningful contribution to meeting the world’s growing energy demands through the safe, efficient, and responsible production of hydrocarbons. They strive to create value for their stakeholders while minimizing their environmental footprint.

Energy Harbor Goal:

To achieve our purpose, we’ve outlined a comprehensive strategy:

– Build a global, diversified oil and gas company

– Focus on value creation, cash flow, and distributions

– Continuously improve our operations and performance

By executing this strategy, we aim to create long-term value for our stakeholders, while playing a significant role in meeting the world’s energy needs.

How Does Energy Harbor Work?

When you flip a light switch, turn on the TV, or boil water, you likely don’t think about the complex process that brings power to your home.

But have you ever wondered what happens behind the scenes to keep your lights on and your devices charged? 

Most people only think about electricity generation and delivery when something goes wrong, like during a power outage.

However, understanding how electric generation, transmission, and maintenance work can empower you to become a smarter energy customer. 

Electricity reaches your home or business through a collaborative effort involving three types of companies. Together, these three entities play crucial roles in generating, delivering, and servicing the electricity that powers your home or business.

Electric Generation Companies

  • Operate over 10,000 utility-scale power plants nationwide
  • Generate over 4 trillion kilowatt hours annually
  • Use various sources: natural gas, coal, nuclear, and renewables

These companies produce electricity, which is then transmitted to the grid. Other entities collaborate to ensure sufficient capacity to meet demand.

Electric Supply Companies (like Energy Harbor)

  • Sell energy to residential, commercial, and industrial customers
  • Offer fixed rates and sustainable options
  • Purchase energy in bulk from generators through the wholesale market

Your monthly electricity bill covers generation, supply, and maintenance costs. While states present these charges differently, there’s always a supply and delivery portion.

Local Electric Companies (Utility Companies)

  • Responsible for reliable electricity delivery to your home or business
  • Maintain power lines, poles, and meters
  • Restore power after outages

Think of them like package delivery personnel, ensuring safe delivery regardless of where you purchased the energy or how you use it.

By understanding these key players, you’ll better appreciate the complex process that keeps your lights on and devices charged


Energy Harbor provides residential electricity plans across multiple utility service areas, including:

– Ohio:

    – The Illuminating Company

  •     Duke Energy
  •     AEP Columbus Southern
  •     AEP Ohio Edison
  •     Ohio Power
  •     Toledo Edison

– Illinois:

  •    Ameren
  •     ComEd

– Maryland:

  •     BGE
  •     Delmarva
  •     Pepco
  •     Potomac Edison

– Pennsylvania:

  • Duquesne Light
  •  Met-Ed
  •   PECO
  •    Penelec
  •    Penn Power
  •    PPL
  •    West Penn Power

Energy Harbor’s extensive service area coverage enables them to provide competitive electricity plans and exceptional customer service to a wide range of customers.



Competitive rates

Energy Harbor company offers electricity and natural gas prices that are comparable to or lower than those of other energy suppliers in the market. This means that customers can benefit from:

  • Affordable energy costs
  • Lower bills
  • Savings on their energy expenses
  • A competitive pricing structure that keeps up with market conditions

By offering competitive rates, Energy Harbor aims to provide customers with a cost-effective energy solution that meets their needs without breaking the bank.

Supplies dependable and reasonably priced electricity and natural gas

Energy Harbor ensures that customers receive a steady and affordable supply of electricity and natural gas, allowing them to power their homes, businesses, and lives without worrying about interruptions or exorbitant costs. This pro highlights the company’s commitment to delivering essential energy resources with reliability and affordability in mind.

Offers economical, carbon-free energy solutions

Energy Harbor offers customers the opportunity to switch to environmentally friendly energy options.

This highlights the company’s commitment to sustainability and reducing carbon emissions, making it an attractive choice for customers who prioritize the environment and want to reduce their carbon footprint.

By choosing Energy Harbor, customers can support renewable energy and contribute to a cleaner, greener future.

Reliable customer service

This simply means that the company offers:

1. Quick and helpful responses to customer inquiries and concerns.

2. Trained and experienced customer service staff who understand energy needs and provide informed solutions.

3. Reliable and consistent support throughout the entire customer experience, from setup to billing and beyond.

4. Various ways to contact customer service, such as phone, email, chat, or online forms, making it convenient for customers to reach out.

In essence, reliable customer service from Energy Harbor ensures that customers receive prompt, knowledgeable, and courteous support, providing peace of mind and building trust in the company. 


  1. Inaccurate or unexpected charges

This refers to problems or errors with the company’s billing process, including:

  • Incorrect or excessive charges on customer bills.
  • Delays or failures in sending bills to customers, leading to missed payments or late fees.
  • Complex or unclear billing statements that confuse customers.
  • Errors in customer account details, leading to billing mistakes.
  • Insufficient information about rates, fees, or usage, making it hard for customers to understand their bills.
  • Challenges in getting billing issues addressed or resolved by Energy Harbor’s customer service.

These billing issues can cause frustration, stress, and financial difficulties for customers, damaging their trust and satisfaction with Energy Harbor.

Service or repair issues

This refers to problems that customers may experience with the company’s maintenance, repair, or service provision, including: delays or unresponsiveness, Incompetent or unprofessional technicians, Repeated or unresolved issues, Unnecessary or excessive fees, Failure to meet scheduled appointments or deadlines, Inadequate or incomplete repairs and Unwillingness to address or resolve problems.

These issues can lead to Increased downtime or loss of service, Decreased customer satisfaction, Damage to customer relationships, Loss of trust and loyalty.

No Refunds for additional Fees

It means that the company does not refund or compensate customers for additional fees or charges that may be incurred due to various reasons such as: Incorrect billing, Overconsumption of energy, Late payment feesz Service or repair charges and Administrative errors.

This lack of reimbursement can lead to customers being stuck with unexpected and unwanted expenses, causing frustration and financial burden


“I recently switched my energy supplier to Energy Harbor, and the experience was seamless and efficient! The customer service representative was exceptional – professional, courteous, and thorough in explaining the sign-up process and what I could expect. I received timely email confirmations and even a welcome package in the mail. Now, over a month into my Energy Harbor service, I can confidently say that this company has earned my trust and loyalty. The positive experience has left a lasting impression, and I look forward to a long and satisfying relationship with Energy Harbor over the next four years.” –Amanda from Chicago, IL on April 8th, 

“Making the switch to Energy Harbor was incredibly easy – all I had to do was respond to a simple email! Their team took care of the rest, handling everything seamlessly. And the best part? I’ve already seen significant savings on my gas bill, with a reduction of around 20% so far, and I’m thrilled to be a customer!” –Dallenlee1026 from Alsip, IL on March 24th.

“I was expecting Energy Harbor to be a more cost-effective option compared to Ameran, but unfortunately, my bill has increased by 33%. Despite my initial expectations, Energy Harbor’s rates have turned out to be higher than I anticipated. I’m disappointed in the unexpected price hike and hope to see more competitive pricing in the future.”  –GCoker from Princeville, IL on August 18th, 2022

“Energy Harbor offers competitive energy plans starting at 6.49¢/kWh with their Safe Harbor 6 option. On average, Energy Harbor’s plans come in at 6.98¢/kWh, which is notably lower than the average rate of 7.54¢/kWh offered by other retail providers. By choosing Energy Harbor, customers can enjoy affordable and reliable energy solutions.” –Bob from Warren, OH on March 19th, 2024


Here are some frequently asked questions about Energy Harbor:

1. “Do I need to pay a deposit to join Energy Harbor? 

No, Energy Harbor doesn’t charge new customers any enrollment fees.”

2. “Will I be charged a cancellation fee if I leave Energy Harbor?

If you’re moving outside our service area, there’s no fee to cancel your contract early. Otherwise, check your contract for early termination fees.

3. “What’s the best Energy Harbor plan for me? 

Your ideal energy plan depends on your unique needs. While most residents prefer fixed-rate plans, consider factors like energy source, rate, and contract length. Our experts can help you compare Energy Harbor electricity rates and find the perfect plan for your home’s energy usage and goals.

4. “What services does Energy Harbor offer? 

We provide:
Business Services: Cost-efficient energy plans for businesses of all sizes, including fixed-price, variable, block, and index plans.
Residential Service: Personalized energy plans for your home’s unique needs, with energy savings, reliable service, consistent rates, and carbon-free energy production.
Eco-Initiatives: Carbon-free and green energy options for residents, and Emission-Free Energy Certificates (EFECs) for businesses.
Moving or Transferring: Easily transfer your energy plan when you move, with no early termination fee if you’re moving outside our service area.
Renting or Owning: We provide energy services for both homeowners and renters.
Community Service: We give back to our community through charitable giving, volunteering, and partnerships with non-profit organizations like the American Red Cross.

5. “How do I sign up for Energy Harbor service? 

It’s easy! Just follow these three simple steps:
Compare electricity rates.
Choose the best plan for your needs.
Start saving on your home’s energy costs today.


At Energy Harbor, we’re committed to providing our customers with exceptional energy services that meet their unique needs. With our range of business and residential energy plans, eco-initiatives, and seamless transfer options, we’re dedicated to helping you save more on your energy costs while reducing your carbon footprint.

Join the Energy Harbor family today and discover a better way to power your home or business. Compare our electricity rates, choose your ideal plan, and start saving more on your energy costs. 

Let us help you harness the power of energy efficiency and sustainability. Contact us now to learn more!

Disclaimer: This review is based on user experiences and factual information available at the time of writing. Prices and features may vary. Always check the app’s official website for the latest details.


You May Also Like